Delivery Information
I. Shipping Policy
Free shipping on all orders. No minimum order required.
Free shipping applies to all products. There are no additional fuel surcharges or regional surcharges (special regulations for remote areas will be explained separately).
II. Order Processing Time
Order processing time is 1–2 business days.
Processing time may be slightly delayed due to holidays or inventory adjustments. We will notify you promptly.
III. Shipping Methods and Delivery Time
We will automatically match the best carrier based on your shipping address. Common logistics companies include:
United States Postal Service (USPS) / UPS / FedEx (within the United States)
DHL Express / Aramex (international express)
EMS / ePacket (international standard delivery)
The system will automatically select a logistics provider based on the destination, order size, and service availability.
Estimated delivery time: 7–15 business days (may vary slightly due to customs and regional policies)
Some remote areas may experience slightly longer delivery times, but no additional shipping fees will apply.
Note: Large items will be reinforced with shockproof, scratch-proof, and pressure-proof packaging during transportation to ensure safe delivery at no extra charge.
IV. Order Tracking
After your order is shipped, you will receive a shipping notification containing the tracking number and tracking link.
You can check the delivery status in real time in your account's order center.
If the logistics status does not update for an extended period, please contact online customer service for assistance.
V. Receipt Instructions (Important)
Since bathroom products are mostly fragile, please pay attention to the following:
1. Upon receiving the goods, please check:
Whether the outer box is damaged
Whether there is obvious squeezing, chipped corners, or breakage
Whether the internal glass and ceramic parts are intact
If any abnormalities are found, please take photos on the spot and refuse to accept the goods, and immediately contact our customer service for assistance. We will arrange for a free replacement or reshipment.
2. If problems are found after signing for the goods:
Please contact customer service within 48 hours and provide photos or videos. We will provide after-sales support (replacement or replacement).
VI. Damage Coverage
We offer free coverage for all fragile bathroom products, including:
Transportation damage
Missing parts
Damaged/deformed accessories
We will provide the following depending on the situation:
Free replacement
Replacement of accessories
Or a full refund (subject to applicable conditions)
No additional fees will be incurred.
VII. Address and Delivery Changes
If you need to change your address before your order is shipped, please contact customer service as soon as possible for assistance.
If your package is returned due to incorrect recipient information or no one signing for it, we will contact you to reschedule delivery. Additional fees may apply.
VIII. Special Notes
Delivery times may be longer for overseas regions or certain remote areas.
Large items may be shipped in multiple packages due to volume constraints and may be delivered in batches.
IX. Customer Support
If you have any questions regarding shipping, tracking, or receiving your package, our customer service team provides professional assistance:
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