Privacy Policy

Iouecr is committed to protecting customer privacy and providing completely transparent information. Please take a moment to read this privacy statement to understand what information we collect about you, how we use that information, and your rights. Iouecr is the controller of personal data collected through Iouecr.com or its affiliated websites.

To ensure data accuracy and the proper use of information, we have taken steps in all aspects of our business to protect all information we collect online.

To protect the security of your online personal information, we use SSL encryption for all data entering and leaving our website. You can verify the validity of the encryption by clicking the lock icon in your browser's address bar.

We collect your personal data when you provide it directly to us and when you use Iouecr.com. This information may include:

• Information you provide to us when using our website (your name, contact information, gender, and any information you add to your account profile);

• Information you provide at checkout, including your email address.

• If you purchase any goods from us or use our website, we collect transaction and billing information (such as credit/debit card details and shipping information).

• Records of your interactions with us (such as if you contact our customer service team or interact with us on social media).

• Information automatically collected using cookies and other tracking technologies (such as the pages you visit and whether you clicked on links in our email updates). We may also collect information about the device you use to access our website.

• Other information necessary to provide the website, such as your location information if you consent.

Depending on how you use our website, your interactions with us, and the permissions you grant us, we use your personal data for the following purposes:

• To fulfill your orders and maintain your online account.

• To manage and respond to any questions or complaints you raise with our customer service team.

• To provide you with a personalized website experience based on your account information, purchase history, and browsing activity, and to show you content that we think you are most interested in.

• To improve and maintain the website and monitor its usage.

• For market research purposes; for example, we may contact you to solicit your feedback on our products. • To send you marketing messages and show you targeted advertising, with your consent or as permitted by law.

• To investigate fraud for security purposes and, where necessary, protect our own and third-party interests.

• To fulfill our legal and regulatory obligations.

We process your personal data based on the following legal grounds as stipulated by data protection laws:

• Because processing your personal data is necessary to fulfill a contract with you or to take necessary steps before entering into a contract with you (e.g., when you shop with us, we use your personal data to process payments and complete your order).

• Because we have obtained your consent (e.g., when you contact us with inquiries, add optional information to your account profile, or consent to receive our marketing messages).

• Because, as an e-commerce service provider, maintaining and promoting our services is in our legitimate interest. We are always committed to understanding our customers better in order to provide the best products and customer experience. We use your information to personalize your browsing experience on the website, making the displayed products and offers more attractive and relevant.

Our website may allow you to add additional information to your profile, such as your body type, skin type, hair type, hair condition, training plan, performance goals, height, and weight. We will handle this information with extra care because we understand it may relate to your health condition or ethnicity. You can choose not to provide us with this information and can delete or update it at any time.

We are happy to communicate with our customers, and therefore, depending on your marketing preferences, we may use your personal data to send you marketing messages via email, phone, mail, or targeted advertising. Some of this information may be personalized based on your previous browsing or purchasing history and other information we have about you.

If you no longer wish to receive our marketing messages (or wish to resubscribe!), you can change your preferences at any time by contacting us (details below), clicking the "unsubscribe" link in any email, or updating your settings in your account. If you unsubscribe from marketing messages, please note that we may still contact you from time to time to send you service information (such as order and shipping confirmations, and information about your legal rights).

You may also see advertisements for our website on third-party websites, including social media. These ads may be personalized using cookies (cookies track your online activity so we can serve ads to users who visit our website). If you see ads on social media, it may be because we have commissioned that social network to show ads to our customers or users who match our customers' demographics. In some cases, this may involve sharing your email address with that social network. If you no longer wish to see personalized ads, you can change your browser and the cookies and privacy settings on these third-party websites.

We share customers' personal data with third parties in the following ways:

• With other companies within our group to operate this website.

• With our suppliers and service providers, such as payment processors and logistics companies.

• With our professional advisors and legal counsel.

• With third parties engaged in fraud prevention and detection.

• With law enforcement or other government agencies, for example, to report fraud or respond to legitimate requests.

• If we sell any business assets, customers' personal data may be disclosed to potential buyers. In this case, we will make reasonable efforts to ensure that the buyer is bound by the terms of this Privacy Policy.

• In other cases, we may share your personal data if we have obtained your consent or if it is permitted by law.

We use service providers worldwide. Therefore, your personal data may be processed in countries other than your country of residence, including some where you may have fewer data rights than those stipulated by local laws. If we transfer personal data to regions outside your country of residence, we will ensure that your privacy is adequately protected as required by applicable law, particularly the standard contractual terms of the European Union. Please contact us if you would like to learn more about these protections.

We will retain your personal data for the purposes described above, and the retention period will vary depending on your interactions with us. For example, if you purchase goods from us, we will retain your purchase record until it is used for purposes such as issuing invoices, taxes, and warranties. We may also retain records of communications with you (e.g., if you file a complaint about a product) until the period necessary to protect us from legal claims is reached. If we no longer need to retain your information, we will delete it. Please note that if you unsubscribe from our marketing emails, we will retain your email address to ensure that we do not send you marketing emails in the future.

This website ensures that data is encrypted when it leaves the website. This process involves converting information or data into code to prevent unauthorized access. This website follows this process and employs secure methods to protect all credit and debit card transactions. We use encryption methods such as SSL to protect customer data as it travels to and from this website through secure communication channels.

While we make every effort to ensure that personal data is always protected, we cannot guarantee the security and integrity of information transmitted to this website.

This website is not intended for children under the age of 18, and children under the age of 18 should not use this website. We do not knowingly collect personal data from children under the age of 18.

Our website uses cookies and similar technologies to provide specific functionality of the website, to understand and measure website performance, and to serve targeted advertising. Please click here to view our Cookie Policy for more information about the cookies we use and how to modify your cookie settings.

You have certain rights related to your personal data, including the right to access, the right to data portability, the right to correction, and the right to request the deletion of your personal data.

You also have the right to object to the use of your personal data for certain purposes, including sending you marketing messages. Please refer to the "Marketing" section above for more information on how to opt out of marketing.

We will comply with any requests you make to exercise your rights in accordance with applicable Hong Kong law. However, please note that these rights are subject to limitations, and in some cases we may not be able to fulfill your requests. To make any requests regarding your personal data, or if you have any questions or concerns about your personal data, please contact us using the contact information below. You also have the right to contact your local data protection regulator.

If you have any questions about our privacy policy, please contact us using the following methods:

Email: insights@iouecr.com

Last updated: November 27, 2025