Returns and Exchanges

I. Scope of Application

This return and exchange policy applies to all bathroom-related products purchased through this website.

II. Conditions for Returns and Exchanges

To ensure fairness and reasonableness, returns or exchanges must meet the following conditions:

1. Cases Eligible for Return and Exchange

Requests must be made within 30 days of receiving the goods;

The goods must be in brand new, unused condition;

Original packaging, accessories, instructions, and labels must be complete;

We will assume full responsibility for damage, incorrect delivery, or missing items caused by logistics and will provide a free replacement or refund.

2. Cases Not Eligible for Return and Exchange

The goods have been used, installed, or show obvious signs of use;

The goods are missing their original packaging or accessories;

The 30-day application period has expired;

Some special categories (such as installed faucets and hardware) are no longer eligible for return or exchange due to their usage nature, unless it is a quality issue.

III. Return Process

Step 1: Submit an Application

Contact our after-sales team via email, providing:

Order Number

Problem Description

- (If any) Photos/videos of damage or defects

Customer service will reply within 24–48 hours and confirm whether the return/exchange conditions are met.

Step 2: Return the Goods

After confirmation, you will receive a return address or exchange processing instructions.

For returns due to quality issues, incorrect/missing items, we will provide a free return shipping label.

Step 3: Review and Refund

After the warehouse receives and inspects the goods:

Refunds will be returned via the original shipping method within 3–7 business days;

Exchanges will be reshipped immediately after review.

IV. Exchange Rules

Same item, same price, can be exchanged directly;

If you need to exchange for other products, please pay/refund the price difference;

Exchanges enjoy the same free shipping service as the first order.

V. Quality Assurance

If the product has quality issues, we will assume full responsibility and offer the following options:

Free replacement of the new product

Full refund

Priority after-sales service

VI. Contact Us

For any questions or assistance, please contact our customer service team. We will resolve your issue as quickly as possible.