FAQS

I. Order Information

1. How long does it take to process my order?

All orders are typically processed and enter the packaging process within 24–48 hours. Slight delays may occur during holidays or peak seasons, but we will do our best to ensure timely shipment.

2. Can I modify or cancel my order?

You can contact customer service to request modifications or cancellations before your order enters the shipping process. Once the order has been packaged/shipped, it cannot be changed, but we can assist you with subsequent after-sales processing.

3. How can I check my order status?

You can enter your order number on the "Order Inquiry" page of the website, or check real-time shipping updates via the logistics notification email.

II. Delivery and Shipping

1. Is free shipping available?

We offer free shipping on all orders; no additional shipping fees apply.

2. How long does shipping typically take?

General delivery time is 7–15 business days, subject to logistics updates. Slight delays may occur in remote areas.

III. Product Information

1. Does the product require installation?

Some bathroom products require simple installation (such as showerheads, shelves, faucets, etc.). We will provide detailed descriptions and necessary installation instructions on the product page.

2. Will the product color or size differ from the picture?

We strive to ensure that the picture matches the actual product, but due to differences in lighting on different display devices and batch variations, slight errors may occur, which is normal.

3. What if there is damage or missing parts?

Please contact customer service within 48 hours of receiving the product, providing photos or videos. We will resend or replace it free of charge.

IV. Returns and Exchanges

1. How to apply for a return or exchange?

Contact our customer service, providing your order number and a description of the problem. We will process your application within 24–48 hours.

2. Do I need to pay for return shipping?

For returns due to product quality issues, incorrect shipments, or missing items, we will provide a free return shipping label.

For returns due to personal reasons (such as dislike or incorrect purchase), you will need to bear the return shipping costs.

3. How long does it take for a refund to arrive?

After the warehouse confirms receipt and inspection of the goods, the refund will be processed within 3–7 business days using the original payment method.

V. Payment Related

1. Which payment methods are supported?

Currently supported: Credit cards/Debit cards (Visa, MasterCard)

2. What if payment fails?

We suggest trying the following:

Change your browser or payment method

Check your card limit or billing information

Contact us for assistance

VI. After-sales Service and Support

1. How to contact customer service?

You can contact us through the following methods:

Email: insights@iouecr.com

Submit a request on the contact form page

We usually respond within 24 hours.

2. Is a product warranty provided?

Some products have a limited warranty. Please refer to the product details page or contact customer service for specific warranty information.